Ready to revolutionise the retail sector
Today’s consumer is a more rational, less loyal, more unpredictable, and empowered one because of the easy access to information and social networks.
The use of mobile devices, the internet, apps and all things digital, has revolutionised the spending habits and the expectation of the consumer. They expect transparent pricing, high standard service and quality, convenience and a consistent experience across all channels.
The retail sector is highly competitive and companies need to find new models to differentiate from their competitors. At the same time, companies need to improve operations to deliver faster and be more efficient.
Several trends can be seen in this changing retail sector:
Anytime, anywhere, anything: Retailers are changing their business models and underlying technologies to provide an omnichannel strategy to create consistency across channels and give customers access to shop 24/7. The ability to shop 24/7, from any location through any channel is supported by ‘one-touch retail’ initiative that makes information more easily accessible to customers and provide a smooth user experience along the shopping journey.
Personalisation: Powered by the vast amounts of data and supported by technological advances (e.g. Big Data & Analytics), retailers can offer personalised products and personalised marketing to better target and serve their customers.
Retailtainment: Technological innovations are bridging the gap between online and physical stores, improve the in-store customer experience, and help drive footfall.
Revolution in logistics: Retailers are transforming logistics to optimise the flow of products and their availability, gathering data to support the above mentioned strategies and respond more quickly to business requirements.
At everis, we provide a wide range of services to support retailers in this period of transformation, all driven by digital, ecommerce and technological innovations. We help our customers to increase their sales and develop their consumer image. Our innovative initiatives focus on developing a better understanding of the end consumer and improving their shopping experience, while aiming for cost efficiencies throughout the organisation (processes and systems) to react quickly to new business requirements.
- Smart Store
- Customer Engagement
- Client Intelligence
- Supply Chain
- Channel Management
- Corporative Services
Improving the image of distribution
& retail sector, through
Ready to revolutionise
the retail sector
Partner and Head of Industry & Retail UK
David is an Industrial Engineer with a General Management degree by IESE Business School. With 15+ years consulting experience, David is a highly-experience executive with proven success in translating business strategy and processes into IT solutions, leveraging both innovation and high performance delivery teams.
Head of Europe
Partner in charge of European industry, he holds an undergraduate degree in business administration and MBA from ESADE. He has 19 years of consulting experience working on transformation projects in Europe and Latin America. He also has extensive experience in a variety of sectors including consumer goods, manufacturing, infrastructure, tourism and entertainment.